At Conbeaut, customer satisfaction is important to us. If there are issues with your order, we will work with you to find a suitable solution.

1. Return Eligibility

Returns may be accepted under the following conditions:

  • The product is defective or damaged upon arrival
  • The product received is incorrect
  • The product has manufacturing defects

Customers must notify us within 7 days of receiving the goods.

2. Return Request Process

To request a return, please contact us and provide:

  • Order number
  • Product photos
  • Description of the issue

Our support team will review the request and provide further instructions.

3. Refunds

Once the returned goods are received and inspected, refunds will be processed if the claim is approved.

Refunds may be issued through:

  • Original payment method
  • Replacement product
  • Partial refund depending on the situation

4. Non-Returnable Items

Returns may not be accepted for:

  • Customized products
  • Used or damaged products caused by improper use
  • Orders returned without authorization

5. Shipping Costs for Returns

If the return is due to a product defect or error on our part, we will cover the return shipping costs.

If the return is requested for other reasons, the buyer may be responsible for return shipping fees.